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PayPal Integration
Mercury accounts can be integrated with PayPal, as long as your PayPal account type allows you to connect a US bank account. PayPal may ask for an eTeller ID which is related to one of our banking…
- 1 yr ago
- 3,494
- Integrations
Setting up Apple Pay
If you have an iOS device, you can add your Mercury Debit card to your Apple Wallet and make contactless purchases using Apple Pay! This is great if you are using a Virtual card while you wait for a…
- 1 yr ago
- 1,601
- General
Xero Integration
Mercury offers direct integration with Xero for your accounting needs. Go to Mercury Settings Select Integrations Select Connect to Xero Follow the prompts to finalize setup and you should be all…
- 1 yr ago
- 1,251
- Integrations
Linking External Accounts
To link other bank accounts to Mercury for easy transfers and money management, click the Move Money button at the top-right of your Mercury dashboard.…
- 1 yr ago
- 3,170
- External Accounts
Voided Checks
Some business services, like payroll providers or payment processors, might request a voided check to verify your bank details. We don't currently offer physical checkbooks for your Mercury account,…
- 2 yrs ago
- 1,399
- Bank Documents
Track a Missing Payment
Different kinds of payments have different processing times, and if your payment was just sent, it might not have processed yet. If it's been longer than the expected processing time,…
- 2 yrs ago
- 2,274
- How To's
Return Reasons
ACH ACH return reasons are standardized across US banks. The return code you see on a failed ACH transaction is always generated by the bank receiving the transaction request.…
- 2 yrs ago
- 3,053
- General
Venmo
Venmo is a mobile payment service owned by PayPal. Venmo account holders can transfer funds to others via a mobile phone app. Linking Your Mercury Account on Venmo To link Mercury with Venmo,…
- 2 yrs ago
- 1,603
- Integrations
Virtual Cards
What is a Virtual Card? You can create virtual cards with a couple clicks on your Mercury dashboard. Virtual cards have all the debit card information physical cards do but aren't limited by…
- 2 yrs ago
- 3,236
- General
Frozen Card
You may have gotten a email or text message letting you know that your card is frozen. This is typically done as a precaution against fraud. If you receive one of these messages,…
- 2 yrs ago
- 650
- General
Card Fees
We don't charge any transaction fees for use of your Mercury debit card. This applies to both U.S. domestic and international transactions. If you use your debit card to purchase something in a…
- 2 yrs ago
- 2,044
- General
Cash Deposits
We do not currently offer cash deposits as a feature with your Mercury card.
- 2 yrs ago
- 723
- General
Issuing Multiple Cards
Physical Cards You can issue one physical debit card per team member per checking account through your Cards page. If you would like to issue a card for someone not currently on your Mercury account,…
- 2 yrs ago
- 1,248
- General
Cancel a Transaction
Unless you've scheduled a payment for a future date, all wire and ACH transactions begin processing almost immediately and are not cancelable, so make sure you've selected the proper payment option…
- 2 yrs ago
- 1,914
- How To's
eTeller ID
Some services, including PayPal, might prompt you for an eTeller ID when you enter in your account routing number. The eTeller ID is related to one of our banking partners, Evolve Bank and Trust.…
- 2 yrs ago
- 2,775
- External Accounts

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