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How do I monitor for a specific exchange rate?
We get live rates when you go through the wire flow. We are unable to alert you about specific rates. However, if your company is interested in alerts, please reach out to us at [email protected] .
- 5 mths ago
- 75
- Currency Exchange
How do returns work?
To prevent returns, we encourage users to confirm payment details before making a payment. Because funds are converted to non-USD currencies, we have to exchange the funds back to USD in order to…
- 5 mths ago
- 43
- Currency Exchange
Can I receive non-USD and convert it to another currency?
While we can send in multiple currencies, at this time, we only accept USD transfers. If someone sends you a non-USD, it will need to be converted by an intermediary bank (at a potentially…
- 5 mths ago
- 248
- Currency Exchange
What currencies are available?
Mercury users can buy and send 30+ currencies. The current currencies are available: Australian Dollar Bulgarian Lev Bahraini Dinar Canadian Dollar Croatian Kuna Czech Koruna Danish Krone Euro Hong…
- 5 mths ago
- 328
- Currency Exchange
What is the currency exchange feature?
This feature enables businesses to send funds in non-USD currencies. Your business can take their funds held in USD, exchange them at a transparent rate to one of 30 different currencies,…
- 5 mths ago
- 257
- Currency Exchange
Card Settings
We have a few ways that you can adjust your debit card direct from your Mercury account online and through our app! Freezing a card Maybe you have misplaced your card?…
- 5 mths ago
- 2,520
- General
Adding your Business Name to your Debit Card
To add (or change) your business name on your debit card, head over to your name and business name in the bottom-left of your Mercury web app. Select 'Settings' Scroll down to the 'Company Debit…
- 6 mths ago
- 1,266
- General
Adding a Card Only Team Member
Adding a Card Only user Team Member Bottom left menu Team Invite a Team Member You'll be asked to choose an account to issue the card from, as well as set daily spend limits for your Team Member.…
- 6 mths ago
- 420
- Team
Auto Transfers FAQ
What are Auto Transfers? Auto transfers allow you to control account balances and set up rules for checking and savings accounts. With auto transfers, you can set up the following:…
- 6 mths ago
- 872
- General
User Permissions
When adding a user to your Mercury account, there are several different types of user permissions. Admin - They have full access to the account and can make changes to teams,…
- 7 mths ago
- 839
- General
Guide to Authentication Apps
Overview A 2-Factor Authentication (2FA) app is needed every time you sign into your Mercury account. 2FA apps generate secure, temporary tokens to verify your identity when logging in.…
- 9 mths ago
- 13,745
- Account Access
Application Processing Time
We can typically review your Mercury application and provide a decision very quickly — under 5-7 business days. In some cases, further documents or information will be requested of you.…
- 10 mths ago
- 3,671
- Application Status
Linked User Accounts FAQ
What are Linked User Accounts? Linked user accounts allow you to switch between any company you have access to on Mercury, without logging out. With linked user accounts, you can:…
- 11 mths ago
- 1,229
- Account Access
How-To: Set Up Linked User Accounts
You can link all your user accounts to switch between your companies on Mercury without logging out. How to link your user accounts When you are logged in,…
- 11 mths ago
- 1,359
- Account Access
Bank Letter
Some business services, like payroll providers or payment processors, might require proof that you have a valid US bank account to begin working with your business.…
- 11 mths ago
- 2,492
- Bank Documents
Guide to Backup Keys
Overview Think of your backup keys like spare keys to a house. You'll need them to log in if you lose your phone or your authentication app isn’t working.…
- 1 yr ago
- 4,587
- Account Access
Quickbooks Online Integration
If you’ve been manually importing your Mercury transaction data to your Quickbooks account, you can stop doing that! You can connect your Mercury Account to Quickbooks Online to automatically sync…
- 1 yr ago
- 1,575
- Integrations
Downloading an MT103
You can now download an MT103 directly from your Mercury account in a few simple steps. How to download an MT103: Select Transactions in the left-hand menu Select the Transaction you need the MT103…
- 1 yr ago
- 1,334
- General
Requesting Higher ACH, Wire, and Check Deposit Limits
Every Mercury account is assigned account limits during the onboarding process. If you need to make a payment that is above your designated limit, please email [email protected] .…
- 1 yr ago
- 5,022
- General
Apple to Apple Pay transactions
As of right of now we do not support Apple Pay peer to peer transactions. While this is unfortunate, we are looking at ways that we can accommodate this feature in the future!
- 1 yr ago
- 324
- General
International Wire Fees for Incoming Payments
Mercury doesn't charge any fees for incoming wires. If you are experiencing an unexpected fee for an international wire, it is likely due to the way that the wire was coded and correspondent banks…
- 1 yr ago
- 3,914
- General
How to cancel a recurring payment
If a recurring payment is no longer needed, and you wish to cancel it, you can do so using the following steps: 1. Head to Payments and scroll down until you see your active recurring payments. 2.…
- 1 yr ago
- 710
- How To's
Can I Process Customer Payments Through Mercury?
Right now, Mercury isn't able to process pulls or other billing from your customers' accounts. In addition, you don't want to link customer accounts to your Mercury account via Plaid.…
- 1 yr ago
- 840
- General
External Payment Processors
One of the most common questions we get is if we work with different payment processors like Stripe and PayPal. Yes, we do. We have many customers who use PayPal, Stripe, Shopify, Square,…
- 1 yr ago
- 3,237
- Integrations
Ongoing Issues with Capital One Connections
At present Mercury is not able to link to Capital One accounts due to an ongoing issue involving the Plaid/Capital One connection, though this should be resolved soon!…
- 1 yr ago
- 341
- External Accounts

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