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Dispute a transaction
You can dispute a transaction either because you suspect it might be fraudulent or because you’re unable to resolve an issue with a merchant or service provider.…
- updated 1 mth ago
- 2,230
- Deposit and manage money
Send an international payment
You can send payments to eligible countries in a variety of currencies using a process similar to sending a domestic payment. Sending an international wire Log in to your Mercury dashboard Click…
- updated 1 mth ago
- 1,086
- Sending money
Nickname my accounts
You can organize and personalize your checking and savings accounts by giving them unique nicknames. Here's how to do it: Go to your Accounts page from the left sidebar menu.…
- 1 mth ago
- 41
- Deposit and manage money
Send a check
Mercury doesn't currently offer physical checkbooks, but you can have a paper check mailed directly from your dashboard. Here's how to do it: Log in to your Mercury dashboard.…
- updated 1 mth ago
- 3,259
- Sending money
Send a payment request
Similar to an invoice, you can proactively send a payment request to a customer or contact that shares account details and (if they also have a Mercury account) allows them to immediately submit…
- 1 mth ago
- 351
- Deposit and manage money
FAQs about external accounts
Are you compatible with Zelle? Not currently. Zelle primarily functions as a consumer product, and isn't as popular for business payments. We do support payment processors like Stripe, Square,…
- updated 1 mth ago
- 1,756
- Connect to external accounts
Refer another company
When you share Mercury with your network, you and your referrals can both earn bonuses. You have the chance to earn up to $250 in referral bonuses for each company you refer to open their own…
- 1 mth ago
- 39
- Manage my company account
Add or remove an owner
When you open an account, you’re asked to provide owner profiles for anyone who owns at least a 25% stake in your company. If things have changed and you need to add or remove an owner from your…
- updated 1 mth ago
- 693
- Manage my company account
Add a Doing Business As (DBA) name
If you’ve created a new Doing Business As (DBA) name or trade name since opening your Mercury account, you’ll need to add it to your account before you can accept transfers or payments under that…
- updated 1 mth ago
- 616
- Manage my company account
Connect to Xero
We offer direct integration with Xero for all your accounting needs. Here’s how to connect your account: Click on your company’s name in the lower left corner of your dashboard,…
- updated 1 mth ago
- 1,435
- Connect to external accounts
Connect to Venmo
You can easily link Venmo to your Mercury account to send and receive funds. Make sure you’ve created a Venmo account and downloaded the mobile app. In the Venmo app,…
- updated 1 mth ago
- 1,892
- Connect to external accounts
Connect to Quickbooks
You can automatically sync transaction data from your Mercury account to your Quickbooks account to make accounting a little easier. To get started, follow Intuit’s step-by-step instructions on how…
- updated 1 mth ago
- 2,013
- Connect to external accounts
Switch between different company accounts
If you have more than one company that uses Mercury, you can link all your user accounts to switch between them without logging out. Linking your user accounts Log in with any of your Mercury user…
- updated 1 mth ago
- 1,760
- Manage my user account
Exchange currency when sending an international payment
When sending an international wire, you can choose to convert USD to one of 30+ non-USD currencies for a 1% exchange fee. Funds are exchanged at the current rate on the date the transaction is…
- updated 1 mth ago
- 334
- Sending money
Cover your recipient's international wire fees
While Mercury doesn’t charge fees to send an international wire, other banks might. You can optionally choose to cover these fees for your recipient when sending a payment.…
- updated 1 mth ago
- 534
- Sending money
Send a domestic payment
You can easily create a new payment from your dashboard or mobile app. Create a payment from your dashboard Log in to your Mercury dashboard. Click Move Money in the upper left of your dashboard,…
- 1 mth ago
- 321
- Sending money
Change a card's limit
If you’re an admin, you can easily adjust the spending limit on any of your team’s debit cards from your Mercury dashboard. This allows you keep a tighter control on spending and stick to daily or…
- updated 1 mth ago
- 966
- Manage my cards
Debit card FAQs
What’s the difference between a virtual card and a physical card? Physical debit cards are shipped to you via USPS. These debit cards can be used anywhere that accepts Mastercard.…
- updated 4 days ago
- 635
- Manage my cards
Find my card number, expiration, or CVC
You can check your card number, expiration date, and CVC from your dashboard or the Mercury mobile app. You’ll use the same process whether you’re looking for a virtual or physical card’s info.…
- updated 1 mth ago
- 2,165
- Manage my cards
Change my company's name on debit cards
You can change the business name that appears on debit cards issued to your team. Here's how to do it: Log in to the Mercury account associated with the card.…
- updated 1 mth ago
- 1,508
- Manage my cards
Reset a debit card PIN
You can change or reset a card’s pin from your online dashboard or the Mercury iOS or Android apps. Reset from your dashboard Log in to your Mercury dashboard.…
- updated 1 mth ago
- 1,050
- Manage my cards
Add a card to my mobile wallet
You can easily add your virtual cards to Apple Wallet or Google Pay to make contactless purchases with your mobile device. Apple Wallet Open your Wallet app. Tap the + icon in the upper right.…
- updated 1 mth ago
- 1,026
- Manage my cards
Cancel a card
You can cancel a card anytime, for any reason. Canceling a card will not automatically issue a replacement. If you want to cancel because the card was lost or stolen,…
- updated 1 mth ago
- 812
- Manage my cards
Replace a lost or stolen card
You can get a free replacement for any lost or stolen card through your Mercury dashboard. Log in to the Mercury account associated with the card. Go to Cards in the left sidebar menu.…
- updated 1 mth ago
- 961
- Manage my cards
Activate a new card
Virtual cards are activated automatically, but physical cards need to be activated before their first use. Activate your card Go to mercury.com/activate and make sure you’re logged in with the…
- updated 1 mth ago
- 5,714
- Manage my cards

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All topics

Dispute a transaction

Send an international payment

Nickname my accounts

Send a check

Send a payment request

FAQs about external accounts

Refer another company

Add or remove an owner

Add a Doing Business As (DBA) name

Connect to Xero

Connect to Venmo

Connect to Quickbooks

Switch between different company accounts

Exchange currency when sending an international payment

Cover your recipient's international wire fees

Send a domestic payment

Change a card's limit

Debit card FAQs

Find my card number, expiration, or CVC

Change my company's name on debit cards

Reset a debit card PIN

Add a card to my mobile wallet

Cancel a card

Replace a lost or stolen card

Activate a new card

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