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Applying To Mercury
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Getting Started
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Move Money
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How to Move Money between Accounts
You can move money between your Mercury accounts, or between Mercury and Plaid-linked external bank accounts, by following these steps: Select Move Money in your Mercury dashboard Transfer Between…
- 8 mths ago
- 1,276
- How To's
Instant Payouts
Instant Payouts are accepted on your Mercury debit cards! Instant payouts can sometimes experience slight delays that are dependent on the card processors,…
- 8 mths ago
- 587
- General
Reactivating A Canceled Debit Card
In most instances, a canceled debit card will not be eligible to be re-activated. It can pose serious security concerns to your funds to activate a card that was previously canceled.…
- 8 mths ago
- 205
- General
Zelle Compatibility
Right now we're not compatible with Zelle; Zelle primarily functions as a consumer product, and isn't as popular for business payments. We do support payment processors like Stripe, Square, Shopify,…
- 8 mths ago
- 1,109
- Integrations
Checkbooks and Third Party Checks
We currently are unable to issue physical checkbooks, or allow third-party checks to be drawn on Mercury accounts. In the meantime, there are a few options - you can have a paper check mailed…
- 8 mths ago
- 1,111
- General
Does Mercury Have An IBAN?
IBANs, or International Bank Account Numbers, are specialized bank account numbers that are part of a banking system (primarily in Europe) that the US as a whole doesn’t participate in.…
- 8 mths ago
- 1,303
- General
Invoicing Services
Mercury currently doesn't offer direct invoicing services. This is a product feature that we have on our list to add in the future. In the meantime, we like to recommend services like Stripe or…
- 8 mths ago
- 461
- Integrations
How to View Virtual Card Information
You can see your full virtual card details by visiting the cards section of your dashboard, and selecting the specific virtual card (in the lists of cards).…
- 8 mths ago
- 567
- General
Tea Room Perks
Are you a Mercury customer and curious about our sick perks? We would suggest checking out our perks page here . This page gives you an overview of the perks Mercury currently offers to our standard…
- 8 mths ago
- 253
- General
Physical Debit Cards Vs. Virtual Debit Cards
Mercury provides both physical and virtual debit cards! Physical debit cards are shipped to you via USPS. These debit cards can be used anywhere that accepts Mastercard.…
- 8 mths ago
- 1,038
- General
TransferWise and Mercury
If you need to send an international wire to a country that is not currently supported through the Mercury dashboard, we suggest using a third party transfer service, such as TransferWise,…
- 8 mths ago
- 1,904
- How To's
Credit Cards
We don't currently offer credit cards, but let us know if this is something you'd like to see by emailing us at [email protected] . Amex ( https://www.americanexpress.…
- 9 mths ago
- 787
- General
Tracking Your Card
What to expect in the mail Cards are shipped via regular first class mail in a plain white, completely unbranded envelope with a San Francisco return address.…
- 9 mths ago
- 1,029
- Shipping
Savings Accounts
Your Mercury account comes with one savings account. We can create additional savings accounts upon request; let us know at [email protected] if you need another.…
- 9 mths ago
- 485
- General
Troubleshooting Plaid Connections
At Mercury we use a third-party banking service called Plaid to connect external bank accounts to Mercury. This allows you to move funds easily between Mercury and your other bank accounts.…
- 9 mths ago
- 525
- External Accounts
EIN Documents Explained
EIN stands for Employer Identification Number. This is a number issued by the United States Internal Revenue Service (IRS) and is used for filing your federal payroll taxes.…
- 9 mths ago
- 990
- Eligibility
Adding & Removing Team Members
So your team is growing or it's time to part ways; in either case, it's quick to make changes to your team on Mercury. Adding a Team Member Bottom left menu Team Invite a Team Member Once you've…
- 9 mths ago
- 465
- Team
File a Dispute
If you see a debit card transaction on your account that you don't recognize or think shouldn't be there, take the following steps. Unauthorized or Fraudulent Transaction Freeze your card through…
- 9 mths ago
- 789
- How To's
Mercury and Azlo
Mercury is here to welcome Azlo's users. We currently offer the below features to let you continue seamlessly managing your business: Checking and savings accounts No minimum deposit,…
- 9 mths ago
- 366
- General
Setting Up Google Pay
If you have an Android device, you can add your Mercury Debit card to your Google Wallet and make contactless purchases using your device! This is great if you are using a Virtual card while you…
- 9 mths ago
- 315
- General
How To Add A Registered DBA
If you have a registered DBA (Doing Business As) or trade name, you can add it (or them!) to your account by sending us a copy of your DBA document to [email protected] .…
- 9 mths ago
- 247
- General
Lost or Missing Card
If you card is lost, stolen, or missing, you can request a replacement card through your Mercury dashboard: Go to Cards Select the specific physical card you would like to replace Click "More…
- 9 mths ago
- 262
- General
Change or Add a Beneficial Owner
If you need to change or add a new beneficial owner, you'll want to reach out to us at [email protected] . If you want to remove someone, please provide documentation (resignation letter,…
- 9 mths ago
- 242
- Team
Change or Reset Your Card PIN
Physical card You can change or reset the PIN for your physical card in the Cards page of your Mercury dashboard. Select the specific card you need to change Click "More Options" Select "Change PIN"…
- 9 mths ago
- 221
- General
PayPal Integration
Mercury accounts can be integrated with PayPal, as long as your PayPal account type allows you to connect a US bank account. PayPal may ask for an eTeller ID which is related to one of our banking…
- 9 mths ago
- 1,607
- Integrations

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All topics

How to Move Money between Accounts

Instant Payouts

Reactivating A Canceled Debit Card

Zelle Compatibility

Checkbooks and Third Party Checks

Does Mercury Have An IBAN?

Invoicing Services

How to View Virtual Card Information

Tea Room Perks

Physical Debit Cards Vs. Virtual Debit Cards

TransferWise and Mercury

Credit Cards

Tracking Your Card

Savings Accounts

Troubleshooting Plaid Connections

EIN Documents Explained

Adding & Removing Team Members

File a Dispute

Mercury and Azlo

Setting Up Google Pay

How To Add A Registered DBA

Lost or Missing Card

Change or Add a Beneficial Owner

Change or Reset Your Card PIN

PayPal Integration

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