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Linked User Accounts FAQ
What are Linked User Accounts? Linked user accounts allow you to switch between any company you have access to on Mercury, without logging out. With linked user accounts, you can:…
- 5 days ago
- 36
- Account Access
How-To: Set Up Linked User Accounts
You can link all your user accounts to switch between your companies on Mercury without logging out. How to link your user accounts When you are logged in,…
- 5 days ago
- 40
- Account Access
Deposit a Check
You can deposit checks to your Mercury account right from your dashboard. Checks can take up to 7 full business days to process and clear through to your account.…
- 2 wk ago
- 1,382
- How To's
Bank Letter
Some business services, like payroll providers or payment processors, might require proof that you have a valid US bank account to begin working with your business.…
- 2 wk ago
- 1,031
- Bank Documents
Monthly Statements
Our monthly bank statements are generated on the 7th of every month for the previous month — for example, a December bank statement would be available on January 7th.…
- 2 wk ago
- 694
- Bank Documents
Adding your Business Name to your Debit Card
To add (or change) your business name on your debit card, head over to your name and business name in the bottom-left of your Mercury web app. Select 'Settings' Scroll down to the 'Company Debit…
- 1 mth ago
- 140
- General
Guide to Authentication Apps
Overview A 2-Factor Authentication (2FA) app is needed every time you sign into your Mercury account. 2FA apps generate secure, temporary tokens to verify your identity when logging in.…
- 1 mth ago
- 1,960
- Account Access
Guide to Backup Keys
Overview Think of your backup keys like spare keys to a house. You'll need them to log in if you lose your phone or your authentication app isn’t working.…
- 1 mth ago
- 682
- Account Access
Unable to Access Your Mercury Account?
If you're unable to log in using your authentication app or backup keys , we can reset 2-Factor Authentication on your account. We just need to verify your identity to make sure this isn't an…
- 1 mth ago
- 1,461
- Account Access
Prohibited Countries
Our partner bank does not offer business services to a small list of higher risk or US-sanctioned countries. If you or one of your business partners lives or significantly operates in one of the…
- 2 mths ago
- 843
- Eligibility
Quickbooks Online Integration
If you’ve been manually importing your Mercury transaction data to your Quickbooks account, you can stop doing that! You can connect your Mercury Account to Quickbooks Online to automatically sync…
- 2 mths ago
- 341
- Integrations
Downloading an MT103
You can now download an MT103 directly from your Mercury account in a few simple steps. How to download an MT103: Select Transactions in the left-hand menu Select the Transaction you need the MT103…
- 2 mths ago
- 279
- General
Card Settings
We have a few ways that you can adjust your debit card direct from your Mercury account online and through our app! Freezing a card Maybe you have misplaced your card?…
- 3 mths ago
- 309
- General
Requesting Higher ACH, Wire, and Check Deposit Limits
Every Mercury account is assigned account limits during the onboarding process. If you need to make a payment that is above your designated limit, please email [email protected] .…
- 3 mths ago
- 871
- General
Apple to Apple Pay transactions
As of right of now we do not support Apple Pay peer to peer transactions. While this is unfortunate, we are looking at ways that we can accommodate this feature in the future!
- 3 mths ago
- 46
- General
User Permissions
When adding a user to your Mercury account, there are several different types of user permissions. Admin - They have full access to the account and can make changes to teams,…
- 3 mths ago
- 90
- General
International Wire Fees for Incoming Payments
Mercury doesn't charge any fees for incoming wires. If you are experiencing an unexpected fee for an international wire, it is likely due to the way that the wire was coded and correspondent banks…
- 3 mths ago
- 670
- General
How to cancel a recurring payment
If a recurring payment is no longer needed, and you wish to cancel it, you can do so using the following steps: 1. Head to Payments and scroll down until you see your active recurring payments. 2.…
- 3 mths ago
- 78
- How To's
Can I Process Customer Payments Through Mercury?
Right now, Mercury isn't able to process pulls or other billing from your customers' accounts. In addition, you don't want to link customer accounts to your Mercury account via Plaid.…
- 4 mths ago
- 228
- General
External Payment Processors
One of the most common questions we get is if we work with different payment processors like Stripe and PayPal. Yes, we do. We have many customers who use PayPal, Stripe, Shopify, Square,…
- 4 mths ago
- 935
- Integrations
Ongoing Issues with Capital One Connections
At present Mercury is not able to link to Capital One accounts due to an ongoing issue involving the Plaid/Capital One connection, though this should be resolved soon!…
- 4 mths ago
- 98
- External Accounts
How to Move Money between Accounts
You can move money between your Mercury accounts, or between Mercury and Plaid-linked external bank accounts, by following these steps: Select Move Money in your Mercury dashboard Transfer Between…
- 4 mths ago
- 550
- How To's
Instant Payouts
Instant Payouts are accepted on your Mercury debit cards! Instant payouts can sometimes experience slight delays that are dependent on the card processors,…
- 4 mths ago
- 281
- General
Reactivating A Canceled Debit Card
In most instances, a canceled debit card will not be eligible to be re-activated. It can pose serious security concerns to your funds to activate a card that was previously canceled.…
- 4 mths ago
- 118
- General
Zelle Compatibility
Right now we're not compatible with Zelle; Zelle primarily functions as a consumer product, and isn't as popular for business payments. We do support payment processors like Stripe, Square, Shopify,…
- 4 mths ago
- 448
- Integrations

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All topics

Linked User Accounts FAQ

How-To: Set Up Linked User Accounts

Deposit a Check

Bank Letter

Monthly Statements

Adding your Business Name to your Debit Card

Guide to Authentication Apps

Guide to Backup Keys

Unable to Access Your Mercury Account?

Prohibited Countries

Quickbooks Online Integration

Downloading an MT103

Card Settings

Requesting Higher ACH, Wire, and Check Deposit Limits

Apple to Apple Pay transactions

User Permissions

International Wire Fees for Incoming Payments

How to cancel a recurring payment

Can I Process Customer Payments Through Mercury?

External Payment Processors

Ongoing Issues with Capital One Connections

How to Move Money between Accounts

Instant Payouts

Reactivating A Canceled Debit Card

Zelle Compatibility

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