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Cancel a payment
You can cancel scheduled payments easily from your Payments page. Canceling a payment you just sent ACH and wire payments are processed almost immediately and thus unable to be canceled after the…
- updated 12 days ago
- 2,298
- Deposit and manage money
Change a team member's role or permissions
When adding someone to your Mercury team, you'll also assign them a role that grants them different permissions (or levels of access) to your accounts.…
- updated 12 days ago
- 1,283
- Manage my team
Where is my IO Credit Card Number?
Physical IO cards are printed without sensitive information (like card numbers or CVV codes) as a security measure. This makes it possible for you to use virtual details from your physical card—via…
- 12 days ago
- 40
- IO Credit
Canceling or Freezing your IO Credit Card
Canceling or freezing your IO Card is an easy process that can be done from the Cards tab of your Mercury account. Freezing a card allows you to pause usage temporarily.…
- updated 12 days ago
- 11
- IO Credit
Create a new IO Credit Card
If you’re an admin, you can issue new IO cards for yourself or your team right from your Mercury dashboard. Issuing the card Log in to your Mercury dashboard and go to Cards from the left sidebar…
- 12 days ago
- 47
- IO Credit
Paying my IO Credit Balance
Setting up Autopay If you are an account admin you can set or edit your autopay date and source account by heading to the Credit tab within your Mercury dashboard.…
- updated 12 days ago
- 35
- IO Credit
Increase my credit limit
If you have an IO credit account, you may receive occasional notifications that your credit limit has decreased or increased. Your credit limit is based on a combination of the cash balance you hold…
- 9 days ago
- 30
- Deposit and manage money
International Wire Transaction Limits By Country
Mercury has temporarily limited the amounts that can be sent per transaction to some countries. You can access our complete list of supported international wire countries here.…
- updated 2 wk ago
- 1,072
- Sending money
Freeze a card
You can temporarily freeze transactions at any time if you’ve misplaced a card or see unfamiliar payments on your account. Here’s how to do it: Log in to the Mercury account associated with the card.…
- updated 3 wk ago
- 903
- Manage my cards
Require admin approval for some account actions
You can enable a control to your Mercury account that requires admin approval for payments above a custom daily maximum, team invites, permission updates, and more.…
- updated 3 wk ago
- 768
- Manage my company account
Inviting Team Members Already on a Mercury Account
Email addresses can only be associated with one company on Mercury. If one of your team members had an account previously and wants to use the same email,…
- updated 1 mth ago
- 85
- Manage my team
Guide to Authentication Apps
Every time you log in to your Mercury account, you need to provide a second factor of authentication (2FA). Authentication apps generate secure, temporary tokens to verify your identity when logging…
- updated 1 mth ago
- 19,677
- Manage my user account
Check out your perks
Mercury offers discounts and special offers through a variety of recommended partners. You can find savings on accounting services, advertising, developer tools, ecommerce, hosting, HR, productivity,…
- updated 1 mth ago
- 651
- Manage my company account
Remove a team member
If a team member leaves or you just want to remove their access to your banking information, you can easily remove them from your Mercury team. Removing a team member does not reset their 2FA.…
- updated 1 mth ago
- 600
- Manage my team
Add a team member
If you're an admin, you can send and manage invites from your Team page. Inviting a team member Navigate to your profile menu in the lower left corner of your dashboard and click Team.…
- updated 1 mth ago
- 1,302
- Manage my team
Connect to an external bank account
You can link other bank accounts to your Mercury accounts for easier transfers and money management. Here’s how to do it: Log in to your Mercury dashboard.…
- updated 1 mth ago
- 3,880
- Connect to external accounts
Schedule a recurring payment
If you make similar payments on a regular schedule, you can set up a recurring payment to handle them automatically. Here's how to do it: Log in to your Mercury dashboard.…
- updated 1 mth ago
- 1,207
- Sending money
Deposit a check
You can deposit checks electronically from your dashboard or the Mercury mobile app. We don’t currently accept physical checks by mail (they’ll be returned to sender if received).…
- updated 1 mth ago
- 6,080
- Deposit and manage money
Add another checking account
Your company can create up to 15 unique checking accounts. Many users create additional checking accounts for certain expense types or vendors, and then create a virtual debit card to go with it to…
- updated 1 mth ago
- 179
- Deposit and manage money
Download monthly statements
Bank statements are generated for each account between the 1st and 3rd of each month. These statements include your account and routing numbers and all account activity from the previous month.…
- updated 1 mth ago
- 3,127
- Find important documents
Get a bank letter
Some business services, like payroll providers or payment processors, require proof that you have a valid US bank account. They often ask for this proof in the form of a voided check, bank letter,…
- updated 1 mth ago
- 3,045
- Find important documents
Issue a new debit card
If you’re an admin, you can issue new physical or virtual debit cards for yourself or your team right from your Mercury dashboard. Issuing the card You’ll use the same process whether you want…
- updated 1 mth ago
- 3,966
- Manage my cards
Request a higher payment or deposit limit
When you open a Mercury account, your company is assigned certain limits for ACH payments, wire payments, and check deposits. If you encounter one of these limits when trying to send a payment or…
- updated 1 mth ago
- 6,628
- Sending money
Transfer money between accounts
You can easily transfer money between different Mercury accounts, or between Mercury and a linked external bank account. Here’s how to do it: Log in to your Mercury dashboard In the upper right…
- updated 1 mth ago
- 3,475
- Deposit and manage money
Find my wire details
You can access domestic or international wire details directly from your dashboard. Where to find your wire details Log in to your Mercury dashboard. In the upper right,…
- updated 1 mth ago
- 230
- Deposit and manage money

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All topics

Cancel a payment

Change a team member's role or permissions

Where is my IO Credit Card Number?

Canceling or Freezing your IO Credit Card

Create a new IO Credit Card

Paying my IO Credit Balance

Increase my credit limit

International Wire Transaction Limits By Country

Freeze a card

Require admin approval for some account actions

Inviting Team Members Already on a Mercury Account

Guide to Authentication Apps

Check out your perks

Remove a team member

Add a team member

Connect to an external bank account

Schedule a recurring payment

Deposit a check

Add another checking account

Download monthly statements

Get a bank letter

Issue a new debit card

Request a higher payment or deposit limit

Transfer money between accounts

Find my wire details

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