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What is the cutoff time for non-USD payments ?
There isn't a daily cutoff for payments. They are processed throughout the day. Please note: Delivery is about 3 business days. Markets are closed on Fridays at 5pm (ET) until Sunday 5pm (ET),…
- 1 mth ago
- 51
- Currency Exchange
Why can't I make payments on the weekend/holidays?
Currently, it is not possible to trade on U.S. or UK holidays, as well as holidays that impact the currency being traded (e.g., a Japanese public holiday will impact your ability to trade Yen).…
- 1 mth ago
- 48
- Currency Exchange
When can I access currency exchange?
If your account is eligible, currency exchange is available to users through the "International Wire" payment flow on the Mercury dashboard. The feature can be accessed anytime.…
- 1 mth ago
- 62
- Currency Exchange
Can I make a recurring payment in a foreign currency?
You can make a recurring payment in a foreign currency. But because market rates change daily, we cannot guarantee a set rate for the recurring payments.…
- 1 mth ago
- 31
- Currency Exchange
I'm getting an error when trying to make a conversion. Why?
For some rarer currencies, there are fewer people looking to buy or sell that currency at any given time. If there are no sellers, we may get an error trying to make a request for that currency.…
- 1 mth ago
- 10
- Currency Exchange
Are there upper or lower limits?
We have a payment minimum of $5 USD. There are also upper limits based on your account. If you run into an upper limit that you would like to change, please reach out to our team at [email protected]…
- 1 mth ago
- 53
- Currency Exchange
How do I monitor for a specific exchange rate?
We get live rates when you go through the wire flow. We are unable to alert you about specific rates. However, if your company is interested in alerts, please reach out to us at [email protected] .
- 1 mth ago
- 15
- Currency Exchange
How do returns work?
To prevent returns, we encourage users to confirm payment details before making a payment. Because funds are converted to non-USD currencies, we have to exchange the funds back to USD in order to…
- 1 mth ago
- 10
- Currency Exchange
Can I receive non-USD and convert it to another currency?
While we can send in multiple currencies, at this time, we only accept USD transfers. If someone sends you a non-USD, it will need to be converted by an intermediary bank (at a potentially…
- 1 mth ago
- 47
- Currency Exchange
What currencies are available?
Mercury users can buy and send 30+ currencies. The current currencies are available: Australian Dollar Bulgarian Lev Bahraini Dinar Canadian Dollar Croatian Kuna Czech Koruna Danish Krone Euro Hong…
- 1 mth ago
- 73
- Currency Exchange
Are there fees associated with sending non-USD international wires?
There is a conversion fee (1% on the USD amount). This fee helps us cover the cost associated with sending money internationally through the SWIFT network,…
- 1 mth ago
- 87
- Currency Exchange
What is the currency exchange feature?
This feature enables businesses to send funds in non-USD currencies. Your business can take their funds held in USD, exchange them at a transparent rate to one of 30 different currencies,…
- 1 mth ago
- 50
- Currency Exchange
Card Settings
We have a few ways that you can adjust your debit card direct from your Mercury account online and through our app! Freezing a card Maybe you have misplaced your card?…
- 1 mth ago
- 1,444
- General
Daily Limits vs Monthly Limits
When setting a limit for your virtual or physical debit cards, you have the option to choose a Daily or Monthly spending limit. You will be prompted to choose either option upon creating a card or…
- 1 mth ago
- 291
- General
Adding your Business Name to your Debit Card
To add (or change) your business name on your debit card, head over to your name and business name in the bottom-left of your Mercury web app. Select 'Settings' Scroll down to the 'Company Debit…
- 2 mths ago
- 863
- General
Shipping Locations
We can mail cards anywhere in the world, except for the following restricted countries: Belarus, Burundi, Central African Republic, Cuba, Democratic Republic of the Congo, Iran, Iraq, Lebanon, Libya,…
- 2 mths ago
- 1,003
- Shipping
Adding a Card Only Team Member
Adding a Card Only user Team Member Bottom left menu Team Invite a Team Member You'll be asked to choose an account to issue the card from, as well as set daily spend limits for your Team Member.…
- 2 mths ago
- 221
- Team
Auto Transfers FAQ
What are Auto Transfers? Auto transfers allow you to control account balances and set up rules for checking and savings accounts. With auto transfers, you can set up the following:…
- 2 mths ago
- 351
- General
User Permissions
When adding a user to your Mercury account, there are several different types of user permissions. Admin - They have full access to the account and can make changes to teams,…
- 3 mths ago
- 477
- General
Supported International Wire Countries
International wires can be sent to the following countries by default: Angola Anguilla Antigua & Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahrain Bangladesh Barbados Belgium…
- 4 mths ago
- 4,185
- General
Monthly Statements
Our monthly bank statements are generated on the 15th of every month for the previous month — for example, a December bank statement would be available on January 15th.…
- 5 mths ago
- 1,732
- Bank Documents
Guide to Authentication Apps
Overview A 2-Factor Authentication (2FA) app is needed every time you sign into your Mercury account. 2FA apps generate secure, temporary tokens to verify your identity when logging in.…
- 5 mths ago
- 8,526
- Account Access
Application Processing Time
We can typically review your Mercury application and provide a decision very quickly — under 5-7 business days. In some cases, further documents or information will be requested of you.…
- 6 mths ago
- 2,175
- Application Status
Linked User Accounts FAQ
What are Linked User Accounts? Linked user accounts allow you to switch between any company you have access to on Mercury, without logging out. With linked user accounts, you can:…
- 7 mths ago
- 721
- Account Access
How-To: Set Up Linked User Accounts
You can link all your user accounts to switch between your companies on Mercury without logging out. How to link your user accounts When you are logged in,…
- 7 mths ago
- 802
- Account Access

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