How to enable Javascript

All topics

Apply Xero categories to payments in Mercury
Yes — Mercury customers who use Xero can categorize their transactions and payments before they are reconciled in Xero. View this article on how to connect to Xero.…
- updated yesterday
- 24
- Deposit and manage money
What banks are my sweep funds held at?
To see which banks your money is allocated to, you can click your icon in the lower left corner, select “docs and statements”, and download your Sweep statement.…
- 8 days ago
- 48
- FDIC Protection
What banks are in the sweep program?
This depends on which of our partner banks your funds are housed at, but all banks are FDIC institutions and include large, trusted banks like Goldman Sachs and Capital One.…
- 8 days ago
- 41
- FDIC Protection
How does the sweep network work?
Sweep networks are a way for customer deposits to be spread across a network of banks. Sweep networks aren’t investment funds — accounts held across the network are treated no differently than money…
- 8 days ago
- 36
- FDIC Protection
How do I see my FDIC protection?
You’ll want to visit https://mercury.com/settings/vault - from here, you can see your coverage. To see which banks your money is allocated to, you can click your profile icon in the lower left corner,…
- updated 8 days ago
- 30
- FDIC Protection
How Do I Sign Up For Mercury Vault?
Every Mercury account already has access to Vault, and there is no additional signup process to gain access. Please note that only admins on the account will be able to access/see Vault.…
- updated 8 days ago
- 48
- FDIC Protection
What is Mercury Vault?
Mercury Vault packages together several of our features to make Mercury the single best place you can go to protect your funds against bank risk and have it accessed all in one place.…
- 8 days ago
- 45
- FDIC Protection
Are my funds insured?
Mercury checking and savings deposits are FDIC-insured up to $5M. As a broader effort, we are working on expanding all coverage even further. You can learn more about FDIC insurance through their own…
- updated yesterday
- 49
- FDIC Protection
Are my funds insured?
Mercury checking and savings deposits are FDIC-insured up to $5M. As a broader effort, we are working on expanding all coverage even further. You can learn more about FDIC insurance through their own…
- updated yesterday
- 304
- Deposit and manage money
Set up a wire drawdown
A wire drawdown, also known as a reverse wire, is a type of wire payment initiated by your recipient to withdraw funds from your account. Wire drawdowns are most commonly used for payroll and allow…
- updated 9 hrs ago
- 471
- Sending money
Merchant cards FAQs
What is a Merchant locked card? Merchant locked cards are either Debit or IO Credit cards which are assigned to a you or a member of your team, and which can only be used at one merchant that you…
- updated 1 mth ago
- 267
- Manage my cards
Is Mercury SOC 2 compliant?
Mercury is SOC 2 compliant, which means we underwent a rigorous independent audit to make sure our security protocols and use of data met strict security requirements.…
- 4 mths ago
- 114
- Manage my company account
Upload an invoice to pay a bill
If you'd rather not re-type all the recipient info and payment details from an invoice you received, you can simply upload the invoice and let us do it for you.…
- updated 4 mths ago
- 523
- Sending money
IO Account Limits vs IO Card Limits
Understanding your limits with IO can be complex because there are two limits you need to be mindful of: IO Account Limit - this is the amount you can borrow across your IO account,…
- updated 4 mths ago
- 574
- IO Credit
Cancel a payment
You can cancel scheduled payments and payments pending approval easily from your Payments page. Canceling a payment you just sent ACH and wire payments are processed almost immediately and thus…
- updated 1 mth ago
- 3,366
- Deposit and manage money
Change a team member's role or permissions
When adding someone to your Mercury team, you'll also assign them a role that grants them different permissions (or levels of access) to your accounts. Admins have full access to your Mercury…
- updated 4 mths ago
- 2,362
- Manage my team
Where is my IO Credit Card Number?
Physical IO cards are printed without sensitive information (like card numbers or CVV codes) as a security measure. This makes it possible for you to use virtual details from your physical card—via…
- 6 mths ago
- 334
- IO Credit
Cancel or freeze an IO credit card
You can cancel or freeze your IO card easily from the Cards tab of your Mercury account. Freezing a card allows you to pause usage temporarily. Canceling a card is more permanent,…
- updated 4 mths ago
- 111
- IO Credit
Create a new IO Credit Card
If you’re an admin, you can issue new IO cards for yourself or your team right from your Mercury dashboard. Issuing the card Log in to your Mercury dashboard and go to Cards from the left sidebar…
- 6 mths ago
- 443
- IO Credit
Paying my IO Credit Balance
Setting up Autopay If you are an account admin you can set or edit your autopay date and source account by heading to the Credit tab within your Mercury dashboard.…
- updated 6 mths ago
- 251
- IO Credit
Increase my credit limit
If you have an IO credit account, you may receive occasional notifications that your credit limit has decreased or increased. Your credit limit is based on a combination of the cash balance you hold…
- updated 2 wk ago
- 1,833
- Deposit and manage money
International Wire Transaction Limits By Country
Mercury has temporarily limited the amounts that can be sent per transaction to some countries. You can access our complete list of supported international wire countries here.…
- updated 6 mths ago
- 6,731
- Sending money
Freeze a card
You can temporarily freeze transactions at any time if you’ve misplaced a card or see unfamiliar payments on your account. Here’s how to do it: Log in to the Mercury account associated with the card.…
- updated 4 mths ago
- 1,814
- Manage my cards
Require admin approval for some account actions
You can enable a control to your Mercury account that requires admin approval for payments above a custom daily maximum, team invites, permission updates, and more.…
- updated 6 mths ago
- 1,697
- Manage my company account
Inviting Team Members Already on a Mercury Account
Email addresses can only be associated with one company on Mercury. If one of your team members had an account previously and wants to use the same email,…
- updated 7 mths ago
- 401
- Manage my team

1 2 3 4 Next

Need more help?

Email help@mercury.com and we're happy to assist.

Hi. How can we help?

All topics

Apply Xero categories to payments in Mercury

What banks are my sweep funds held at?

What banks are in the sweep program?

How does the sweep network work?

How do I see my FDIC protection?

How Do I Sign Up For Mercury Vault?

What is Mercury Vault?

Are my funds insured?

Are my funds insured?

Set up a wire drawdown

Merchant cards FAQs

Is Mercury SOC 2 compliant?

Upload an invoice to pay a bill

IO Account Limits vs IO Card Limits

Cancel a payment

Change a team member's role or permissions

Where is my IO Credit Card Number?

Cancel or freeze an IO credit card

Create a new IO Credit Card

Paying my IO Credit Balance

Increase my credit limit

International Wire Transaction Limits By Country

Freeze a card

Require admin approval for some account actions

Inviting Team Members Already on a Mercury Account

Need more help?

Categories

Home

Need more help?