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Applying To Mercury
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Getting Started
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User Permissions
When adding a user to your Mercury account, there are several different types of user permissions. Admin - They have full access to the account and can make changes to teams,…
- 3 wk ago
- 284
- General
Shipping Locations
We can mail cards anywhere in the world, except for the following restricted countries: Belarus, Burundi, Central African Republic, Cuba, Democratic Republic of the Congo, Iran, Iraq, Lebanon, Libya,…
- 1 mth ago
- 720
- Shipping
Adding a Card Only Team Member
Adding a Card Only user Team Member Bottom left menu Team Invite a Team Member You'll be asked to choose an account to issue the card from, as well as set daily spend limits for your Team Member.…
- 1 mth ago
- 123
- Team
Supported International Wire Countries
International wires can be sent to the following countries by default: Angola Anguilla Antigua & Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahrain Bangladesh Barbados Belgium…
- 1 mth ago
- 2,934
- General
Monthly Statements
Our monthly bank statements are generated on the 15th of every month for the previous month — for example, a December bank statement would be available on January 15th.…
- 2 mths ago
- 1,252
- Bank Documents
Guide to Authentication Apps
Overview A 2-Factor Authentication (2FA) app is needed every time you sign into your Mercury account. 2FA apps generate secure, temporary tokens to verify your identity when logging in.…
- 3 mths ago
- 5,691
- Account Access
Application Processing Time
We can typically review your Mercury application and provide a decision very quickly — under 5-7 business days. In some cases, further documents or information will be requested of you.…
- 3 mths ago
- 1,371
- Application Status
Linked User Accounts FAQ
What are Linked User Accounts? Linked user accounts allow you to switch between any company you have access to on Mercury, without logging out. With linked user accounts, you can:…
- 4 mths ago
- 433
- Account Access
How-To: Set Up Linked User Accounts
You can link all your user accounts to switch between your companies on Mercury without logging out. How to link your user accounts When you are logged in,…
- 4 mths ago
- 460
- Account Access
Deposit a Check
You can deposit checks to your Mercury account right from your dashboard. Checks can take up to 7 full business days to process and clear through to your account.…
- 4 mths ago
- 2,512
- How To's
Bank Letter
Some business services, like payroll providers or payment processors, might require proof that you have a valid US bank account to begin working with your business.…
- 4 mths ago
- 1,536
- Bank Documents
Adding your Business Name to your Debit Card
To add (or change) your business name on your debit card, head over to your name and business name in the bottom-left of your Mercury web app. Select 'Settings' Scroll down to the 'Company Debit…
- 5 mths ago
- 571
- General
Guide to Backup Keys
Overview Think of your backup keys like spare keys to a house. You'll need them to log in if you lose your phone or your authentication app isn’t working.…
- 5 mths ago
- 1,872
- Account Access
Unable to Access Your Mercury Account?
If you're unable to log in using your authentication app or backup keys , we can reset 2-Factor Authentication on your account. We just need to verify your identity to make sure this isn't an…
- 5 mths ago
- 5,188
- Account Access
Prohibited Countries
Our partner bank does not offer business services to a small list of higher risk or US-sanctioned countries. If you or one of your business partners lives or significantly operates in one of the…
- 6 mths ago
- 1,674
- Eligibility
Quickbooks Online Integration
If you’ve been manually importing your Mercury transaction data to your Quickbooks account, you can stop doing that! You can connect your Mercury Account to Quickbooks Online to automatically sync…
- 6 mths ago
- 731
- Integrations
Downloading an MT103
You can now download an MT103 directly from your Mercury account in a few simple steps. How to download an MT103: Select Transactions in the left-hand menu Select the Transaction you need the MT103…
- 6 mths ago
- 580
- General
Card Settings
We have a few ways that you can adjust your debit card direct from your Mercury account online and through our app! Freezing a card Maybe you have misplaced your card?…
- 7 mths ago
- 858
- General
Requesting Higher ACH, Wire, and Check Deposit Limits
Every Mercury account is assigned account limits during the onboarding process. If you need to make a payment that is above your designated limit, please email [email protected] .…
- 7 mths ago
- 2,299
- General
Apple to Apple Pay transactions
As of right of now we do not support Apple Pay peer to peer transactions. While this is unfortunate, we are looking at ways that we can accommodate this feature in the future!
- 7 mths ago
- 144
- General
International Wire Fees for Incoming Payments
Mercury doesn't charge any fees for incoming wires. If you are experiencing an unexpected fee for an international wire, it is likely due to the way that the wire was coded and correspondent banks…
- 7 mths ago
- 1,764
- General
How to cancel a recurring payment
If a recurring payment is no longer needed, and you wish to cancel it, you can do so using the following steps: 1. Head to Payments and scroll down until you see your active recurring payments. 2.…
- 7 mths ago
- 265
- How To's
Can I Process Customer Payments Through Mercury?
Right now, Mercury isn't able to process pulls or other billing from your customers' accounts. In addition, you don't want to link customer accounts to your Mercury account via Plaid.…
- 8 mths ago
- 431
- General
External Payment Processors
One of the most common questions we get is if we work with different payment processors like Stripe and PayPal. Yes, we do. We have many customers who use PayPal, Stripe, Shopify, Square,…
- 8 mths ago
- 1,692
- Integrations
Ongoing Issues with Capital One Connections
At present Mercury is not able to link to Capital One accounts due to an ongoing issue involving the Plaid/Capital One connection, though this should be resolved soon!…
- 8 mths ago
- 197
- External Accounts

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All topics

User Permissions

Shipping Locations

Adding a Card Only Team Member

Supported International Wire Countries

Monthly Statements

Guide to Authentication Apps

Application Processing Time

Linked User Accounts FAQ

How-To: Set Up Linked User Accounts

Deposit a Check

Bank Letter

Adding your Business Name to your Debit Card

Guide to Backup Keys

Unable to Access Your Mercury Account?

Prohibited Countries

Quickbooks Online Integration

Downloading an MT103

Card Settings

Requesting Higher ACH, Wire, and Check Deposit Limits

Apple to Apple Pay transactions

International Wire Fees for Incoming Payments

How to cancel a recurring payment

Can I Process Customer Payments Through Mercury?

External Payment Processors

Ongoing Issues with Capital One Connections

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