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Request a higher payment or deposit limit

  • updated 1 mth ago

When you open a Mercury account, your company is assigned certain limits for ACH payments, wire payments, and check deposits. If you encounter one of these limits when trying to send a payment or deposit funds, you can request a higher limit by sending some info to our support team.

Requesting an ACH or wire limit increase

Email help@mercury.com and provide the following info:

  • What amount are you trying to send?
  • How often do you expect to make payments of this amount? Is it a one-time or ongoing need?
  • Who are you sending the payment to?
  • Do you have contracts or invoices you could provide to verify the payment?

Someone from our team will review your request and get back to you within 1 business day.

Requesting a check deposit limit increase

You can request this limit increase directly from your dashboard. Here’s how:

  1. Start the check deposit process as normal by going to Move Money > Add or Receive Funds and selecting Check Deposit.

  2. If you enter a deposit amount that’s above your limit, an alert will show up. Click Request a temporary limit increase.

     

  3. You’ll be asked to provide some info about the deposit, along with pictures of the unendorsed check and any other invoices or paperwork that provide additional context.

  4. After submitting, our team will review the request and get back to you within 1 business day.

Just need to increase the spending limit on an individual debit card? You can do that from your dashboard.

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Need more help?

Email help@mercury.com and we're happy to assist.