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Cancel a payment
You can cancel scheduled payments and payments pending approval easily from your Payments page.
Canceling a payment you just sent
ACH and wire payments are processed almost immediately and thus unable to be canceled after the fact.
If you sent a payment by check, you can cancel it on your end as long as it hasn't been deposited yet. Simply head to your Transactions page, open the payment that needs canceling and click the cancel icon.
Canceling a scheduled payment
- Go to Payments from the left sidebar menu on your dashboard.
- Scroll down to find the list of Scheduled payments.
- Hover over the payment you want to cancel and click Cancel payment.
- You’ll be able to review all upcoming scheduled payments and confirm you want to cancel.
Can I cancel a recurring payment?
Yes, but you'll have to cancel ALL upcoming payments if you do. If you just want to skip a single payment, you may need to cancel and then create a few new recurring payments to avoid that date.
Canceling a payment pending approval
- Go to Payments from the left sidebar menu on your dashboard.
- Scroll down to find the list of Needs approval payments.
- If you're an approver, click the payment you want to cancel and click Decline.
- If you created the payment, click the payment and click Cancel Request.