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Track a Missing Payment

Different kinds of payments have different processing times, and if your payment was just sent, it might not have processed yet. If it's been longer than the expected processing time, please either chat us or send us a message to [email protected] with the below information:

ACH

  • Date sent
  • Sender name
  • Amount
  • ACH trace ID (this is a transaction tracking number. You may have to ask the sender, but this will be the fastest way to locate the transaction)

Domestic Wire

  • Date sent
  • Sender name
  • Amount
  • IMAD/OMAD (these are domestic wire tracking numbers and can be obtained by asking the sending bank)

International Wire

First, make sure that the sender followed our wire instructions; if the incorrect account details were used, the wire will be returned to sender.

If all information was entered properly, send us over the following so we can see what we can find:

  • Date sent
  • Sender name
  • Amount
  • A copy of your wire transaction receipt or SWIFT transfer confirmation (MT103), or other similar information
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