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Frozen Card

You may have gotten a email or text message letting you know that your card is frozen. This is typically done as a precaution against fraud.

If you receive one of these messages, log into your account and check your recent transaction history.

If everything looks good, you can go ahead and unfreeze your card.

  1. Cards
  2. Find desired card, select Unfreeze

If you suspect the activity was fraud, you can replace your card.

  1. Cards
  2. Find desired card, select More Options
  3. Replace Card

If you need to dispute any transactions, review this article and reach out to us at [email protected], if needed. 

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