Unable to Access Your Mercury Account?
If you're unable to log in using your authentication app or backup keys, we can reset 2-Factor Authentication on your account. We just need to verify your identity to make sure this isn't an unauthorized attempt to access your account.
Please send an email to [email protected] with the following content:
- In the body of the email, include your legal name and business name. Email template below.
- To help us verify your identity, please record and attach a video of yourself. In the video, please say "I'm <name> and I'm requesting a 2-factor authentication reset for Mercury on <today's date>." Please also show the government ID you signed up with to the camera, and make sure the video is well-lit.
After we receive this information and review your video, we will reset the 2-Factor Authentication on your account and you will be asked to set it up the next time you log in.
My name is <INSERT FULL LEGAL NAME> and my business name is <INSERT LEGAL BUSINESS NAME>.
I'm requesting a 2-Factor Authentication reset for Mercury on <TODAY'S DATE>.
I've attached a well-lit video of me reading the script and showing my government ID.