Cancel or freeze an IO credit card
You can cancel or freeze your IO card easily from the Cards tab of your Mercury account.
Freezing a card allows you to pause usage temporarily. Canceling a card is more permanent, and you won’t be able to reactivate the same card number later if you change your mind.
- In the Cards tab, click on the card you want to freeze or cancel to open the card details.
- To freeze the card, select Freeze next to the snowflake icon.
- To cancel the card, select More and then Cancel from the drop down menu.
Reporting a lost or stolen card
If you believe that your IO card was lost, stolen, or compromised, we recommend that you immediately proceed to your Mercury account, head to the Cards tab, and freeze the card or cards in question. This gives you the security of knowing your card cannot be charged while you look for it.
If you're unable to find it or confirm it's lost, you can cancel the card and issue a replacement.