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Canceling or Freezing your IO Credit Card

  • updated 12 days ago

Canceling or freezing your IO Card is an easy process that can be done from the Cards tab of your Mercury account.

Freezing a card allows you to pause usage temporarily. Canceling a card is more permanent, and you won’t be able to reactivate the same card number later if you change your mind.

  1. In the Cards tab, click on the card you want to freeze or cancel to open the card details.
  2. To freeze the card, select Freeze next to the snowflake icon.
  3. To cancel the card, select More and then Cancel from the drop down menu.

Report a lost or stolen IO Card

If you believe that your IO Card was lost, stolen, or compromised, we recommend that you immediately proceed to your Mercury account, head to the Cards tab, and freeze the card or cards in question. This gives you the security of knowing your card cannot be charged while you look for it.

However, if you are able to confirm that the card indeed has been lost, stolen, or compromised, you’d want to proceed with cancelling and reissuing yourself a new card.

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Need more help?

Email help@mercury.com and we're happy to assist.