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Selecting and adding security keys
You can give your Mercury account an extra layer of protection by adding a security key as your default method of 2-Factor Authentication (2FA). Security keys require you to have a physical device in…
- updated 1 mth ago
- 3,192
- Manage my user account
Switch between different company accounts
If you have more than one company that uses Mercury, you can link all your user accounts to switch between them without logging out. Linking your user accounts Log in with any of your Mercury user…
- updated 6 mths ago
- 2,173
- Manage my user account
Guide to Backup Codes
Think of your backup codes like spare keys to a house. You’ll need them to log in if you’re unable to access your security key and your authentication app isn’t working.…
- updated 7 mths ago
- 8,957
- Manage my user account
I can't access my account
If you're unable to log in using your authentication app or backup codes, you can submit a request to reset 2-factor authentication on your account. Here's how to do it: Go to mercury.…
- updated 2 mths ago
- 28,341
- Manage my user account
Guide to Authentication Apps
Every time you log in to your Mercury account, you need to provide a second factor of authentication (2FA). Authentication apps generate secure, temporary tokens to verify your identity when logging…
- updated 5 mths ago
- 28,910
- Manage my user account

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Change passwords, set up 2FA, manage notification preferences, and more.

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