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Selecting and adding security keys
You can give your Mercury account an extra layer of protection by adding a security key as your default method of 2-Factor Authentication (2FA). Security keys require you to have a physical device in…
updated
3 mths ago
3,789
Manage my user account
Switch between different company accounts
If you have more than one company that uses Mercury, you can link all your user accounts to switch between them without logging out. Linking your user accounts Log in with any of your Mercury user…
updated
7 mths ago
2,453
Manage my user account
Guide to Backup Codes
Think of your backup codes like spare keys to a house. You’ll need them to log in if you’re unable to access your security key and your authentication app isn’t working.…
updated
9 mths ago
9,695
Manage my user account
Guide to Authentication Apps
Every time you log in to your Mercury account, you need to provide a second factor of authentication (2FA). Authentication apps generate secure, temporary tokens to verify your identity when logging…
updated
1 mth ago
32,135
Manage my user account
I can't access my Mercury account
If you're unable to log in using your authentication app or backup codes, you can submit a request to reset 2-factor authentication on your account. Here's how to do it: Go to mercury.…
updated
1 mth ago
30,602
Manage my user account
Change passwords, set up 2FA, manage notification preferences, and more.
Need more help?
Email
help@mercury.com
and we're happy to assist.
Categories
Apply for a Mercury account
Sending money
Deposit and manage money
FDIC Protection
Manage my cards
Manage my team
Manage my user account
Manage my company account
Find important documents
Connect to external accounts
IO Credit
View all topics
Home
Apply for a Mercury account
Sending money
Deposit and manage money
FDIC Protection
Manage my cards
Manage my team
Manage my user account
Manage my company account
Find important documents
Connect to external accounts
IO Credit
View all topics
Need more help?
Email
help@mercury.com
and we're happy to assist.