Help Center
Search
How to enable Javascript
Hi. How can we help?
Search
Home
Manage my cards
All topics
Apply for a Mercury account
Sending money
Deposit and manage money
Manage my cards
Manage my team
Manage my user account
Manage my company account
Find important documents
Connect to external accounts
IO Credit
Issue debit cards, monitor spending, and keep cards secure.
Debit card FAQs
What’s the difference between a virtual card and a physical card? Physical debit cards are shipped to you via USPS. These debit cards can be used anywhere that accepts Mastercard.…
updated
3 wk ago
3,090
Manage my cards
Replace a lost or stolen card
You can get a free replacement for any lost or stolen card through your Mercury dashboard. Log in to the Mercury account associated with the card. Go to Cards in the left sidebar menu.…
updated
2 mths ago
1,443
Manage my cards
Issue a new debit card
If you’re an admin, you can issue new physical or virtual debit cards for yourself or your team right from your Mercury dashboard. Issuing the card You’ll use the same process whether you want…
updated
11 days ago
5,382
Manage my cards
Activate a new card
Virtual cards are activated automatically, but physical cards need to be activated before their first use. Activate your card Go to mercury.com/activate and make sure you’re logged in with the…
updated
2 mths ago
21,500
Manage my cards
Find my card number, expiration, or CVC
You can check your card number, expiration date, and CVC from your dashboard or the Mercury mobile app. You’ll use the same process whether you’re looking for a virtual or physical card’s info.…
updated
2 mths ago
2,924
Manage my cards
Add a card to my mobile wallet
You can easily add your virtual cards to Apple Wallet or Google Pay to make contactless purchases with your mobile device. Apple Wallet Open your Wallet app. Tap the + icon in the upper right.…
updated
2 mths ago
1,920
Manage my cards
Change a card's limit
If you’re an admin, you can easily adjust the spending limit on any of your team’s debit cards from your Mercury dashboard. This allows you keep a tighter control on spending and stick to daily or…
updated
2 mths ago
2,640
Manage my cards
Change my company's name on debit cards
You can change the business name that appears on debit cards issued to your team. Here's how to do it: Log in to the Mercury account associated with the card.…
updated
2 mths ago
1,746
Manage my cards
Reset a debit card PIN
You can change or reset a card’s pin from your online dashboard or the Mercury iOS or Android apps. Reset from your dashboard Log in to your Mercury dashboard.…
updated
2 mths ago
1,375
Manage my cards
Cancel a card
You can cancel a card anytime, for any reason. Canceling a card will not automatically issue a replacement. If you want to cancel because the card was lost or stolen,…
updated
2 mths ago
1,286
Manage my cards
Freeze a card
You can temporarily freeze transactions at any time if you’ve misplaced a card or see unfamiliar payments on your account. Here’s how to do it: Log in to the Mercury account associated with the card.…
updated
2 mths ago
1,594
Manage my cards
Card Settings
We have a few ways that you can adjust your debit card direct from your Mercury account online and through our app! Freezing a card Maybe you have misplaced your card?…
updated
2 mths ago
4,765
Manage my cards
Merchant cards FAQs
What is a Merchant locked card? Merchant locked cards are either Debit or IO Credit cards which are assigned to a you or a member of your team, and which can only be used at one merchant that you…
updated
10 days ago
57
Manage my cards
Dispute a debit card transaction
If it's within 60 days from the charge date, you can dispute a debit card transaction directly from your dashboard, either because you suspect it might be fraudulent or because you’re unable to…
updated
2 mths ago
3,446
Deposit and manage money
Issue debit cards, monitor spending, and keep cards secure.
Need more help?
Email
help@mercury.com
and we're happy to assist.
Categories
Apply for a Mercury account
Sending money
Deposit and manage money
Manage my cards
Manage my team
Manage my user account
Manage my company account
Find important documents
Connect to external accounts
IO Credit
View all topics
Home
Apply for a Mercury account
Sending money
Deposit and manage money
Manage my cards
Manage my team
Manage my user account
Manage my company account
Find important documents
Connect to external accounts
IO Credit
View all topics
Need more help?
Email
help@mercury.com
and we're happy to assist.