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Linked User Accounts FAQ
What are Linked User Accounts? Linked user accounts allow you to switch between any company you have access to on Mercury, without logging out. With linked user accounts, you can:…
- 11 mths ago
- 1,229
- Account Access
How-To: Set Up Linked User Accounts
You can link all your user accounts to switch between your companies on Mercury without logging out. How to link your user accounts When you are logged in,…
- 11 mths ago
- 1,359
- Account Access
Guide to Backup Keys
Overview Think of your backup keys like spare keys to a house. You'll need them to log in if you lose your phone or your authentication app isn’t working.…
- 1 yr ago
- 4,585
- Account Access
Guide to Authentication Apps
Overview A 2-Factor Authentication (2FA) app is needed every time you sign into your Mercury account. 2FA apps generate secure, temporary tokens to verify your identity when logging in.…
- 9 mths ago
- 13,744
- Account Access
Unable to Access Your Mercury Account?
If you're unable to log in using your authentication app or backup keys , we can reset 2-Factor Authentication on your account. We just need to verify your identity to make sure this isn't an…
- 3 mths ago
- 14,021
- Account Access

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